Special Conditions

1. Meeting Points and Presentation

Each service offered includes specific meeting points. These details are provided:

  • On the voucher issued for each booking.
  • On the corresponding product page on our platform, QUAD ATLAS VIP, including GPS location.

If you encounter any difficulties, our support team is available to assist you in locating these places, which are typically well-known and highly frequented tourist destinations.

Important:
Any customer who fails to arrive at the location specified on the voucher will be considered a no-show. In such cases, no refund will be issued.

2. Conditions for Group Services

For group activities such as:

  • Shared tours.
  • Services with a fixed departure date, designated as “Next Departure.”

These services involve the participation of multiple individuals, and punctuality is crucial.

  • Any delay exceeding 5 minutes will be treated as a no-show.
  • No refund will be provided to ensure the smooth progression of the program.

3. Sporting Activities and Risks

Certain activities of a sporting nature (e.g., quad biking, buggy riding, 4×4 tours, zip-lining, camel rides, wakeboarding, etc.) involve potential risks (injuries or accidents).

Customers are required to:

  • Ensure they are physically fit for the activity.
  • Acknowledge their full awareness of the risks associated with the activity.
  • Strictly adhere to the safety standards established by our teams or providers.

4. Modifications Due to Force Majeure

In exceptional circumstances, QUAD ATLAS VIP may need to:

  • Alter the order of the program or certain services.
  • Substitute activities with equivalent services in the event of:
    • Force majeure (e.g., weather conditions, strikes).
    • Provider failure or any event beyond our control.

Commitment:
We will make every effort to respect your initial program. The customer will be entitled to a refund for services not replaced or a reimbursement of the price difference if the substitution results in a lower cost.

5. Definition of Force Majeure

Force majeure refers to any unforeseen and external event that prevents the execution of all or part of the obligations as agreed upon by:

  • The customer.
  • The participants.
  • QUAD ATLAS VIP or its service providers.

6. Responsibilities and Indemnities

QUAD ATLAS VIP commits to mobilizing all necessary resources to ensure the smooth delivery of services.
However, we disclaim any liability for:

  • Unforeseen events such as demonstrations, bad weather, strikes, civil or political unrest.
  • Incidents, delays, or disruptions caused by third parties or the customer themselves.

7. Costs in Case of Force Majeure

Each party will bear the costs applicable to them in the event of force majeure.

As a result:

  • The customer will be responsible for any additional expenses related to refunds or rescheduling of the service if it incurs extra costs.

8. Contact

For any questions or complaints, please contact us at:
Email: [email protected]
Phone: +212657535087