Terms and Conditions

The present General Terms and Conditions of Sale (GTC) define the contractual relationship between QUAD ATLAS VIP and the client, as well as the conditions applicable to any purchase made through our platform. By accessing and using our services, the client unreservedly accepts these GTC, which they acknowledge having read and understood before placing an order.

1. Purpose

These GTC aim to govern all the services offered by QUAD ATLAS VIP. Any order placed on our platform implies full and unconditional acceptance of these terms.

2. Legal Capacity

The client declares:

  • That the purchase made on the QUAD ATLAS VIP platform is intended solely for personal use and not for professional purposes.
  • To have full legal capacity to enter into a contract under these GTC.

3. Orders and Reservations

  • The client agrees to provide accurate information when placing an order.
  • In case of errors in the provided information (name, date, address, etc.), the client must correct these details no later than 24 hours before the service. QUAD ATLAS VIP cannot be held liable for failures resulting from incorrect information provided by the client.

4. Limitations of Liability

4.1 Information on Activities

  • The present GTC define the contractual relationship between QUAD ATLAS VIP and the client, as well as the conditions applicable to any purchase made via our platform. By accessing and using our services, the client unreservedly accepts these GTC, which they acknowledge having read and understood before placing an order.

4.2 Cancellation or No-Show by the Client

Any abandoned service or no-show at the specified location, date, and time indicated on the voucher will be considered consumed. No refund can be granted in such cases.

4.3 Cancellations or Modifications by the Provider

In rare cases, a provider may cancel or modify an activity for reasons beyond our control (weather conditions, strikes, technical failures, etc.). QUAD ATLAS VIP commits to offering:

  • A similar alternative activity, or
  • A full refund.

4.4 General Liability

QUAD ATLAS VIP cannot be held liable for direct or indirect damages, whether foreseeable or not, resulting from:

  • A failure by the provider to deliver the booked service.
  • Events beyond its control (natural disasters, strikes, breakdowns, etc.).

5. Refund Conditions

  • Refunds are only possible in the event of cancellation by QUAD ATLAS VIP or the provider for exceptional reasons.
  • No refund request will be accepted after the service has been consumed or if the conditions stated in the reservation are not met.

6. Governing Law

The present GTC are subject to the applicable law in the country of residence of QUAD ATLAS VIP. In case of a dispute, the competent jurisdiction will be that of the location of our head office.

7. Contact

For any questions regarding these GTC or for any claims, you can contact us at the following address:
Email: [email protected]
Phone: +212657535087